Technological Change Consultancy
CONSULTING FROM REAL EXPERIENCES
Case Studies
We know the in's and out's of IT/ICT/Technology divisions, having worked in them for decades. There are common problems that span many organisations, although they are getting much more complex and broader - typically resulting from the build-up of legacy technologies, adopting new technologies and migrating from on-prem data centres to the Cloud.
We have seen a lot of change in various industries and we have helped change organisations for the better. Below are a few selected case studies covering previous work undertaken in the past by the principals.
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Strategic Planning & Roadmapping
​Telemedicine services offered for specialist diagnosis and treatment advice were not meeting clinical benchmarks. The organisation was expanding service offerings across outer-metro and regional hospitals and advice was being given episodically, leading to fragmentation.
Agile Portfolio Transformation
Business demand for system changes, originating from multiple countries, were being managed in emails and spreadsheets. Making it difficult to align business requests with technology changes. There were limited designs describing the future solutions and is was time consuming governing investments across a large portfolio.
Architecture Practice Uplift
​An organisation was struggling to adopt the Cloud and squads were forging their own paths that resulted in duplication of functionality across applications, different technologies used to solve the same problems and limited patterns being followed. The organisation had a few lead engineers creating designs for some solutions.
Data Governance & Lineage
An emergency services organisation operating within a highly regulated and complex environment, had very limited data controls in place, partly due to aging systems. There was an extensive need to understand data usage and improve decision making, but without data ownership the data could not be trusted.
Digitising Business Services
​A primary and secondary care provider was losing connections with patients once they left their care facilities and had limited ability to guide patients down patient care pathways. There are also high costs involved in delivering outpatient care services, as a result of technology limitations and an inability to securely share sensitive data across care providers.
Government Cloud Design
​A health software provider was implementing a health platform in the Cloud for multiple UK NHS government agencies. The implementation was taking considerable time, including insufficient documentation describing the overall solution and Cloud systems operations. This resulted in UK NHS government audits that relayed a series of findings that required resolving and responding to.
Cloud Migration Planning
An organisation had a large on-prem monolithic system that was custom built over 30 years to interact with an industry regulated platform. The monolithic system was also tightly coupled with a heavily customised CRM, both of which underpinned ~70% billable revenues. The system had performance issues and outages become more frequent, especially during billing runs and reporting days.
Innovation - AI-assisted Compliance
​An organisation processes large numbers of customer requests that can involve numerous stakeholders and many customer interactions, which are becoming costly to maintain. Additionally, customer interactions and responses are regulated, monitored and manually audited which is leading to high operating costs.
Systems Modernisation Planning
An organisation has a large on-prem monolithic ERP that requires retiring, but underpins 100% billable revenues. A modernisation program was running for many years without making a dent on the ERP platform, and ended up adding complexity to the IT landscape. Minimal patterns and designs were being use to guide modernisation.