The solution

Understand the current state by running a series of discovery sessions to assess service engagements with hospitals, business operations, staffing & financial models. This included understanding technology usage, datasets and data flows, and creating a set of conceptual designs of the proposed business improvements and technology solutions.

Major Pain Points

• Manual processes were leading to patient transfer delays.

• The technology and data did not support continuity of patient care.

• No ability to coordinate patient care, which impacted health care due to unnecessary follow-on spend.

• Ongoing cases involving misdiagnosis that tied up resources.

• Limited integration of primary care with specialist telemedicine services.

Outcome

This resulted in a 3-year strategic plan and roadmap that supported both operational improvements and service growth aspirations. Allowing the group to invest in initiatives that focused on meeting clinical benchmarks - such as; reducing time to diagnosis, speeding up patient transfers, coordinating post care rehab, measuring advice for accuracy, and improving how clinical advice and outcomes are securely shared. While also improving technology rollout at participating hospitals, delivering new service offerings and improving workforce management & rostering efficiencies.